Overview

We are looking for a Technical Support engineer for our Client, which is one of the market leader in Storage systems, for our Support Centre in Newcastle upon Tyne UK. You will be part of the EMEA team and you will support customers from Germany, Austria and Switzerland. You will cooperate closely with our French, Italian, Spanish, Hebrew and UK teams. You will support customer via phone as well as email. As a Technical Support Engineer you will support customers on all kinds of Software and Hardware issues.
You will be troubleshooting protocols which are running on our Client’s Hardware and support our customers with the Isolation and resolution of their problems.
As the perfect candidate, you will be motivated, work independently as well as in a team with a customer orientated attitude. You will need outstanding technical skills in order to solve problems quickly for our customers.