Overview

As a Specialty Outlet Manager, you are responsible for effectively managing all aspects of the outlet and Bar concept, in order to ensure optimum results are achieved across all facets of the operation, in line with Departmental targets, policies and procedures.

General Duties and Responsibilities:

  • Supervise good Guest service and serve Guests according to Hotel standard in order to ensure Guest satisfaction
  • Identify training needs and propose training plans in order to maintain standard of service
  • Plan and conduct On and Off job training on monthy basis in order to achieve service standard and knowledge of colleagues
  • Attend daily briefing or meetings and ensure proper communication down to team to ensure Guest inquiries
  • Be involved in outlet promotional activities
  • Create new promotions in order to attract Guests and meet revenue target
  • Prepare duty rota according to the forecast in order to ensure adequate manpower for operational needs
  • Evaluate performance of team and initiate promotions or internal transfers
  • Resolve Guests’ complaints directly or consult with Outlet Manager to maintain Guest satisfaction
  • Train personal grooming standard and monitor the weekly checklist in order to keep professional appearance
  • Monitor hygiene and cleanliness standards in the outlet and upkeep of all service equipment as per Hotel standard
  • Operates in a safe and environmentally friendly way to protect guests’ and employees’ health and safety, as well as protect and conserve the environment
  • Complies with the hotel environmental, health and safety policies and procedures

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