Job Summary 
Have experience as a team lead? Do high pressured situations bring some excitement to you? If so, then check out this Dutch Team Lead job in Krakow where you can look forward to earning between 8000-9000 zloty gross per month in this great city.

What will you do in this job?
As Team lead you will be responsible for the reviewing of Clients records, be the point of contact for customers reporting issues etc. You will be looking into the escalation of issues with clients in terms of their financial product and services etc. Last but certainly not least you will be in charge with running a team of analysts here in Krakow.

Who will you be working for?
Our client is a business solutions provider based in Krakow and is currently expanding throughout the EU. With employing over 500 people and winning awards based on their good service, they are currently looking Dutch speakers to fill this Teamleader job to aid them in their expansion. Our client prides themselves on being well known for encouraging their employees to grow, supporting innovation and restricting their employees to a rigid job description.

Who are we looking for?
This Teamleader job is for those who speak fluent English and have a high level of Dutch and have excellent communication skills in both written and verbal. Having previous experience in retail is crucial. Have the ability to evaluate fellow agents and coach them where necessary. You have some experience in Project, team, client and people management.
You know your way around MSOffice and a general knowledge of the SLA metrics and client expectations.

Where would you be working?
This Dutch job is based in Krakow Poland. A capital city that is well known for its friendly atmosphere, excellent public service, its beauty, and outdoor activities.
It is a city that can excite and help you relax, depending on what you wish to do, Krakow can, after a hard day as the office Teamleader help you unwind and get ready for the next action packed day.

Interview & Salary
For this Teamleader job there is no need to fly over for the interview as it can take place over the phone.
If you happen to live in Krakow, the interview process is a little different, there will be a face-to-face interview and you will also sit a technical and language evaluation, all on the same day. The salary will be confirmed in the interview process.
Here at Careertrotter we love finding you a job that you will love, and what’s not to love about these benefits our client offers its employees, for example a multisport card that gives you free entrance into gyms and pools, lunch vouchers for those who have 9 hour shifts, a transportation allowance (may vary), sport days, language courses and more.

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