Overview

An international, well positioned bank, headquartered in Malta and operating across Europe is now looking to recruit a Dutch Speaking Contact Centre Officer to join their international team in Malta.

Key Responsibilities

Answer incoming calls and responding to customer emails and secure messages
On board new customers by requesting and checking relevant documentation, performing basic AML and KYC due diligence, setting up new accounts and keeping applicants informed of the status
Handle customer inquiries, managing and resolving customer complaints, escalating technical issues and providing customers with products and services information
Execute client instructions such as payments, trades, migration of investment portfolios, account opening and closure and change in contact details
Update customer information, checking customer details and accounts through the Bank’s systems
Support the bank’s marketing and commercial plan by promoting the bank’s savings and wealth products
Other ad-hoc duties
Requirements

Excellent verbal and written communication skills in both Dutch and English
Good attention to detail
Business-oriented and customer-centered attitude
Ability to work on own initiative with minimal supervision
Flexibility with regard to tasks and working hours
Previous experience in a customer service role will be considered as an asset
Knowledge of banking and financial products will be considered advantageous