Overview

Customer service representatives work in call centres, or customer contact centres. Others work in insurance agencies, banks, stores, or other organizations that interact with customers. Some work from home; although the number of at-home agents is still relatively small, their numbers are growing. Customer contact centre workers usually sit at a workstation with a telephone, headset, and computer. These centres may be crowded and noisy, and the work can be repetitive or stressful, with little time in-between calls.