Overview

NATIONALITY:

  • European nationality.
  • Valid work permits in place.

EDUCATION:

  • Minimum of high school, Baccalaureat (Abitur), A – Level exam.
  • Professional Certification (Bachelor, University Degree, Hotel School Diploma) or in-company education.

EXPERIENCE:

To fill the positon, the following is required:

  • Opera central systems knowledge.
  • Knowledge of either Fidelio V6 or Opera PMS is imperative.
  • A minimum of 2 years experience in reservations.
  • A proven track record of increasing revenue streams or strengthening the performance of a property.
  • Experience with reporting and market performance reports.

LANGUAGE:

Ability to work and communicate in a multinational environment:

  • English – excellent oral and written skills.
  • Spanish is a must.
  • German very beneficial.
  • Additional language – beneficial.

COMPETENCIES:

Competencies needed to fill the position:

  • Hotel Operations experience a plus.
  • Detail orientated and hands on.
  • Effective ability to supervise, motivate, train and develop team members.
  • Demonstrate self-confidence, energy and enthusiasm.
  • Ability to investigate systems malfunctions or user-input errors.
  • Ability to analyse data, make meaningful conclusions and base sound decisions and strategies on these.
  • Knowledge of industry-specific terminology such as ADR, RevPAR, on-the-books, etc.
  • Ability to adapt to a frequently changing market environment. Be proactive and able to “think outside of the box”.
  • Ability to work under pressure.

TECHNICAL COMPETENCIES:

Computer literacy adapted to the field of Reservations:

  • Good keyboard skills and proven working knowledge of Microsoft Office to include MSWord and MSExcel.
  • PMS, Opera.

INDIVIDUAL CHARACTERISTICS:

To fill this position the candidate must identify with the Kempinski core values, in addition they should be especially:

  • Entrepreneurial.
  • Straightforward.
  • Results Driven.
  • Proactive.
  • Competitive.

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